Different requests have different channels, and choosing the right one gets your message to the right person faster. Below is how the four common request types are handled.
Product feedback
For suggestions and issues, include the browser version, operating system and steps to reproduce. Screenshots speed up diagnosis considerably.
- Provide version and system information
- Describe reproduction steps
- Attach screenshots or a recording
- Mark urgent issues with priority
Business cooperation
For enterprise purchase, channel partnership or technical integration, state your company, size and scenario and we will route you to the right colleague.
- Enterprise purchase and trials
- Channel and pre-install cooperation
- Technical integration
- Joint campaigns and promotion
Press and careers
Press enquiries should use the media entry with an outline attached; job applications should choose "join us" with the role in the subject.
- Press: attach an interview outline
- Careers: state the role direction
- Security: use the security feedback channel
- General enquiries answered on working days
FAQ
How long until I hear back?
General enquiries are answered within five working days; security reports and urgent faults are prioritized.
How do I report a security issue?
Choose the security feedback channel on the contact page, include reproduction steps and impact, and we will follow our security response process and keep you updated.